Improved productivity through Mobile Tickets for a public transport service provider


Public transport providers face tremendous challenges as they have to meet the rapidly evolving demands of consumers for single, daily and monthly mobile passes. The challenge arises from the variety of mobile phones, operating systems and ticket values of public transport tickets, which are attractive targets for hacking and user fraud.

Business Benefits

  • 20% increase in customer engagement
  • Offering weekly and monthly tickets possible
  • 15% decrease in total cost of ownership


  • Delivered enhanced app personalization with device binding
  • Implemented app integrity checks and protection at runtime (RASP)
  • Implemented secure storage for passwords, device IDs and electronic tickets
  • Installed secure connection with TLS
  • Added additional protection through trust level management for every single mobile device

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