Situation

Public transport providers face tremendous challenges as they have to meet the rapidly evolving demands of consumers for single, daily and monthly mobile passes. The challenge arises from the variety of mobile phones, operating systems and ticket value of public transport tickets, which are attractive targets for hacking and user fraud.

Business Benefits

  • 20% increase in customer engagement
  • Offering weekly and monthly tickets possible
  • 15% decrease in total cost of ownership

Solution

  • Delivered enhanced app personalization with device binding
  • Implemented app integrity checks and protection at runtime (RASP)
  • Implemented secure storage for passwords, device ID and electronic tickts
  • Installation of secure connection with TLS
  • Additional protection through trust level management for each device

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